Staff One-to-One Records

1. Review of work since the last meeting

Site running well through the warm spell. Attendance steady at 12–18 dogs a day with two staff on every shift, so the 1:8 standard was held throughout. ProPet records up to date; no outstanding vaccination expiries.

2. Animal welfare & licence knowledge

Talked through the 26°C limit and the hot-weather plan — fans on, paddling pools out, walks moved to the early session. Jodee confident on the isolation procedure and on when an Incident Report Form is raised.

3. Training & development

Level 3 canine behaviour reading continuing. Agreed Jodee runs the monthly team briefing from now on.

4. Wellbeing & support

Workload manageable. Admin time is tight on van days — agreed to protect Friday afternoons for paperwork.

5. Raised by the member of staff

Asked for a second first aid kit for Barn 2 and a spare thermometer.

6. Actions agreed

1. Edward to order second first aid kit and spare thermometer (by 8 June).
2. Jodee to protect Friday PM for records and rota.
3. Jodee to lead June team briefing on hot-weather welfare.

1. Review of work since the last meeting

Second kit and thermometer in place. Welfare register completed every day with no gaps. One minor gate latch fault reported and repaired same day — recorded correctly.

2. Animal welfare & licence knowledge

Reviewed the crate rule (maximum one hour in any eight, written consent on file) and puppy mixing consent.

3. Training & development

Canine first aid refresher to be booked this summer.

4. Wellbeing & support

Good. Friday admin time working; rota published a week ahead.

5. Raised by the member of staff

Wants a clearer handover at the end of each shift.

6. Actions agreed

1. Jodee to audit crate and puppy-mixing consents against ProPet (by 20 July).
2. Move to the written end-of-shift handover on every shift.

1. Review of work since the last meeting

Consent audit complete — two owners chased and now returned. Written handover in use daily. Two new dogs settled in with staggered assessments.

2. Animal welfare & licence knowledge

Discussed the licence inspection standards: staffing ratios, 6 m² per dog, vaccination evidence and the emergency key-holder within 30 minutes. Jodee clear on all of them.

3. Training & development

Canine first aid refresher booked for 19 August. Jodee to run a fire drill with the whole team in August.

4. Wellbeing & support

Busy summer but well supported. Took leave mid-month with cover agreed in advance.

5. Raised by the member of staff

Asked that the inspection paperwork be pulled together early.

6. Actions agreed

1. Fire drill with full team and record in the log (August).
2. Jodee and Edward to build the inspection folder from 1 September.

1. Review of work since the last meeting

Fire drill completed and logged; evacuation to the front paddock in good time. First aid certificate on file. Inspection folder started — records, rotas, and daily sheets being pulled together for the last three months.

2. Animal welfare & licence knowledge

Final run through the licence conditions ahead of the visit on 23 September. Jodee to brief the team so each person can answer on ratios, temperature limits, cleaning products and what they do if a dog is unwell.

3. Training & development

Level 3 study continuing.

4. Wellbeing & support

Positive; confident going into the inspection.

5. Raised by the member of staff

Would like the barn thermometers replaced with digital min/max units.

6. Actions agreed

1. Team briefing on licence conditions before 23 September.
2. Edward to order digital min/max thermometers for both barns.
3. Jodee to complete the inspection folder and check every record is signed.

1. Review of work since the last meeting

Bookings, invoicing and the ProPet record set all up to date. Emma covering senior duties on the floor two days a week and leading the morning barn check on those days.

2. Animal welfare & licence knowledge

Checked Emma's confidence on the barn safety and cleaning check — good. Reminded her that any fault goes in the faults box with the action taken, not just verbally.

3. Training & development

Holds Ofqual Level 2. Agreed she takes on keeping the vaccination expiry report in ProPet.

4. Wellbeing & support

Happy splitting admin and floor time. Hours suit her.

5. Raised by the member of staff

Some owners still arriving before 08:30.

6. Actions agreed

1. Emma to run the weekly ProPet vaccination expiry check every Monday.
2. Reminder to owners about the 08:30 drop-off window.

1. Review of work since the last meeting

Vaccination expiry check running every Monday; two dogs paused until boosters were provided — handled well and politely with the owners.

2. Animal welfare & licence knowledge

Talked through recognising stress and over-arousal in group play and when to split the groups. Emma had already separated two dogs that were getting boisterous — right call.

3. Training & development

Agreed Emma shadows Jodee on a new-dog assessment so she can carry them out herself.

4. Wellbeing & support

Good. Admin workload steady.

5. Raised by the member of staff

Would like a second screen in the office.

6. Actions agreed

1. Emma to shadow two assessments in July, then lead one with Jodee present.
2. Order a second office monitor.

1. Review of work since the last meeting

Two assessments shadowed and one led — good written notes. Invoicing and enquiries all current.

2. Animal welfare & licence knowledge

Reviewed the incident reporting route: report same day, owner told the same day, copy to the Manager.

3. Training & development

Booked onto canine first aid alongside Jodee on 19 August.

4. Wellbeing & support

Warm weather made the floor days tiring; breaks protected.

5. Raised by the member of staff

Asked for clarity on who signs off refunds.

6. Actions agreed

1. Emma to lead new-dog assessments from September.
2. Refunds above £50 to be approved by Jodee — confirmed in writing.
3. First aid course 19 August; certificate to file.

1. Review of work since the last meeting

Leading assessments confidently. First aid certificate on file. Customer records tidy ahead of the inspection, including consent forms and emergency contacts.

2. Animal welfare & licence knowledge

Ran through the questions an inspector may ask: ratio, temperature limits, isolation, what she does if a dog is injured. Answers were clear and correct.

3. Training & development

Agreed Emma takes the lead on keeping the inspection document folder in order.

4. Wellbeing & support

Good. Asked for a day off after the inspection — agreed.

5. Raised by the member of staff

Some owners' emergency contact numbers were out of date.

6. Actions agreed

1. Emma to confirm every emergency contact and vet detail in ProPet before 23 September.
2. Day off booked for 25 September.

1. Review of work since the last meeting

Strong month on the floor. Van runs on time, welfare register entries clear and legible. Good handling of a nervous new dog in the quiet retreat area.

2. Animal welfare & licence knowledge

Discussed body language and giving a nervous dog choice rather than pushing it into the group.

3. Training & development

Agreed Joshua takes on mentoring Megan on the afternoon routine.

4. Wellbeing & support

Good. Early van starts suit him.

5. Raised by the member of staff

Van harnesses getting worn.

6. Actions agreed

1. Replace two worn van harnesses (by 10 June).
2. Joshua to mentor Megan on the afternoon routine.

1. Review of work since the last meeting

Harnesses replaced. Mentoring Megan going well — she is now confident on the afternoon routine. One scuffle between two dogs separated quickly and recorded on an Incident Report Form.

2. Animal welfare & licence knowledge

Reviewed the incident with him: separation was quick and correct, owner informed the same day. Talked about spotting the build-up earlier and rotating groups.

3. Training & development

Agreed Joshua completes the refresher on cleaning and disinfection dilutions and signs the competency record.

4. Wellbeing & support

Fine. Asked about extra hours over the summer — agreed two extra shifts.

5. Raised by the member of staff

Wants a second water trough in the outside run.

6. Actions agreed

1. Fit a second outdoor water trough.
2. Joshua to sign the cleaning competency record.

1. Review of work since the last meeting

Group rotation working — no incidents this month. Temperature checks and fan use recorded correctly through the hot week. Competency record signed.

2. Animal welfare & licence knowledge

Covered the hot-weather rules: walks early, no dogs left in the van at any point even with the engine running, 26°C limit and action taken.

3. Training & development

Agreed Joshua is put forward for his canine first aid in the autumn.

4. Wellbeing & support

Good; took a week's leave with cover in place.

5. Raised by the member of staff

Asked for clearer labelling on the chemical store.

6. Actions agreed

1. Relabel the chemical store and check COSHH sheets are current.
2. Continue early walk slots while temperatures stay high.

1. Review of work since the last meeting

Chemical store relabelled and COSHH sheets checked. Reliable month; van checks and welfare register complete every day he was on shift.

2. Animal welfare & licence knowledge

Ran through inspection questions with him: ratio on his shifts, what he does if a dog limps or vomits, where the accident book and first aid kits are. All answered correctly.

3. Training & development

First aid course booked for October. Fire drill attended in August.

4. Wellbeing & support

Good. Happy with his hours.

5. Raised by the member of staff

Asked whether the van log could be simplified.

6. Actions agreed

1. Joshua to attend the pre-inspection team briefing.
2. Review the van check sheet layout after the inspection.

1. Review of work since the last meeting

Settling in well. Following the daily routine and asking sensible questions. Cleaning tasks completed to standard and recorded.

2. Animal welfare & licence knowledge

Went through the hourly welfare checks — ears and nose, illness and injury, signs of stress or fear — and that anything unusual goes straight to the Manager and onto an Incident Report Form.

3. Training & development

Induction checklist part-complete. Joshua mentoring her on the afternoon routine. Agreed she starts her Ofqual Level 2 in the autumn.

4. Wellbeing & support

Enjoying the job; asked for a little more time on the morning routine.

5. Raised by the member of staff

Not yet confident with the cleaning dilutions.

6. Actions agreed

1. Joshua to run Megan through Anigene HLD4H 1:100 dilution and sign the competency record.
2. Complete the remaining induction checklist items by the end of June.

1. Review of work since the last meeting

Induction checklist complete. Cleaning competency signed off. Confident on the afternoon routine and now working it unsupervised with a senior on site.

2. Animal welfare & licence knowledge

Checked her knowledge of the temperature limit and what to do about it — correct.

3. Training & development

Level 2 enrolment for September agreed. Fire procedure walked through on site.

4. Wellbeing & support

Good. Hours suit her studies.

5. Raised by the member of staff

Asked for more time with the nervous dogs.

6. Actions agreed

1. Megan to work with the quiet group alongside Joshua.
2. Enrol Megan on the Ofqual Level 2 (September start).

1. Review of work since the last meeting

Working confidently with the quiet group. Welfare register entries detailed and accurate. Attended the August fire drill and knew her evacuation zone.

2. Animal welfare & licence knowledge

Covered isolation: a dog showing signs of illness is separated, checked last, has its own bowls and bedding, and the owner is told the same day.

3. Training & development

Level 2 place confirmed for September. Canine first aid to follow.

4. Wellbeing & support

Coped well with the hot week; breaks and water taken.

5. Raised by the member of staff

Asked for a spare set of waterproofs.

6. Actions agreed

1. Order Megan a set of waterproofs.
2. Level 2 course starts September — release half a day a week.

1. Review of work since the last meeting

Level 2 started. Reliable and punctual; all cleaning and welfare tasks recorded on her shifts. Waterproofs issued.

2. Animal welfare & licence knowledge

Practised the inspection questions: how many dogs and staff on her shift, the temperature limit, what she does if a dog is limping or has an upset stomach, where the accident book is. All correct.

3. Training & development

Level 2 in progress; canine first aid to be booked once the course is underway.

4. Wellbeing & support

Good; enjoying the course alongside work.

5. Raised by the member of staff

Would like to help with the assessments of new dogs.

6. Actions agreed

1. Megan to observe two new-dog assessments with Emma.
2. Attend the pre-inspection team briefing.